IMPORTANCE OF INDIVIDUAL SERVICE

The bankruptcy of Binder and Binder, the nation's largest Social Security disability firm, points out how important it is to offer personal, individualized service to clients.  There is nothing inherently wrong with being a large firm.  However, we must never forget that successful representation is a personal matter, requiring individualized attention to the disabled person and careful development of his or her case.

I don't ever want clients (or potential clients) calling my firm and not being able to speak with a partner or principal.  And I never want clients to call my firm and have to speak to someone who doesn't know their name.  That's too impersonal.

Here are some questions I think are very important when you think about hiring a representative for a Social Security disability matter:

  1. Who am I going to be dealing with?  
  2. How much access will I have to an owner, partner or principal person in the firm?
  3. Will I have one advocate who will stay with my case until it is resolved?
  4. Can I meet with my advocate on my first appointment?
  5.  When I call your office, will someone I know speak to me or call me back?
  6. Who will be attending my hearing as my representative? 
 

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